Política de envío

Thank you for choosing our shop for your shopping needs. We offer shipping services to customers worldwide. Please read the following information regarding our shipping policy before placing your order.

  1. Processing Time Orders are usually processed within 1-3 business days. If there is a delay in processing your order, we will notify you via email.

  2. Shipping Methods and Fees We offer a variety of shipping options and carriers, including standard shipping, expedited shipping, and international shipping. Shipping fees are calculated based on the weight and destination of your order. You can see the shipping options and fees at checkout before placing your order.

  3. Delivery Time Delivery times vary depending on the shipping method you choose and the destination of your order. Estimated delivery times are provided at checkout. Please note that these are estimates and not guaranteed delivery dates. Delivery times may be affected by factors outside of our control, such as customs delays or weather conditions.

  4. Tracking We provide tracking information for all orders. You will receive an email with a tracking number once your order has been shipped. Please allow up to 24 hours for tracking information to become available.

  5. International Shipping We ship to many countries worldwide. Please note that international orders may be subject to customs fees and taxes. These fees are the responsibility of the customer and are not included in the shipping fees.

  6. Lost or Damaged Packages We are not responsible for lost or damaged packages. If your package is lost or damaged during shipping, please contact the carrier to file a claim.

  7. Returns and Exchanges Please refer to our Returns and Exchanges policy for information on how to return or exchange your order.

  8. Please put in the correct address you would like the package to be shipped to, if any mistakes occur, please contact us as soon as possible before it is shipped! 

 

NO REFUNDS FOR UNCLAIMED DELIVERIES POLICY

At our shop, we are committed to providing our customers with high-quality products and services. As part of our commitment to excellence, we have established the following policy regarding unclaimed deliveries:
If you fail to pick up your delivery from the carrier within the designated time frame, we will not issue a refund or offer a replacement. It is the responsibility of the customer to ensure that they are available to receive the delivery or to make appropriate arrangements for someone else to receive the delivery on their behalf.
We will make every effort to notify you of your delivery status and the time frame for pick up. However, it is ultimately your responsibility to stay informed about your delivery status and to make arrangements for timely pick up. If you do not pick up your delivery within the designated time frame, the carrier may return the package to us.
If the carrier returns the package to us, we may attempt to contact you to arrange for redelivery. However, we cannot guarantee that the product will be available for redelivery and we will not issue a refund or offer a replacement.
We appreciate your understanding of our policy regarding unclaimed deliveries. If you have any questions or concerns, please do not hesitate to contact us at @jenns.party