Frequently Asked Questions

Payments

We accept all major credit and debit cards.

AMEX, American Express, Apple pay, Discover, Meta, Google Pay, Matercard, Paypal, Shop Pay

Returns

Check out our return policy under the policy menu. 

Shipping

Our shipping services cover both domestic and select international locations. Kindly note that delivery times may vary depending on your country's delivery system and methods. Generally, international orders are expected to be delivered within an average of two weeks.

Our estimated delivery time for orders is 3-5 business days, with the exception of customers located near Los Angeles who may receive their deliveries within 1-2 days. For international customers, delivery times may vary, but on average, it takes about 2 weeks for packages to arrive.

  • UPS.
  • USPS.
    • Priority Mail Express (Next Day to 2 Day Guarantee) 
    • Priority Mail (1-3 Business Days)
    • First Class Mail (1-5 Business Days)
    • Retail Ground
  • FedEx.

  1. International shipping rates: Our international shipping rates are based on the weight and destination of the package. 

  2. Customs and Duties: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is responsible for paying any such charges.

  3. Shipping Times: The shipping times for international shipments may vary depending on the destination country, shipping method, and customs clearance procedures. We cannot guarantee a specific delivery date or time frame for international shipments.

  4. Tracking: All international shipments will have a tracking number assigned. The tracking number will be provided to the customer upon shipment of the order.

  5. Shipping Restrictions: Some items may be restricted for international shipment due to local regulations or carrier restrictions. We reserve the right to cancel any international orders that violate these restrictions.

  6. Packaging: We take great care in packaging our products for international shipment. However, we cannot be held responsible for any damages that occur during transit.

  7. Returns and Refunds: We do not accept returns or offer refunds for international orders.

Tracking

Track Order Link

Click the link to the tracking page for more information. If you need any help, email us at:  contact@jenns.party